Responsible Gambling at 7 Sultans Casino

Responsible Gambling at 7 Sultans: Staying in Control

Playing at an online casino should be enjoyable, nothing more and nothing less. For the vast majority of people, gambling is a form of entertainment, a way to spend a little time and a little money on something they find fun. But gambling can become harmful, and when it does, the consequences reach well beyond a person's bank account. At 7 Sultans, we take that reality seriously. This page explains the tools available to help you stay in control, the signs that gambling may be causing harm, and where to turn if you or someone you care about needs support.

You must be 18 years of age or older to hold an account or place any wager at 7 Sultans. This is a firm requirement, not a formality.

Why Responsible Gambling Matters

Problem gambling affects people across all walks of life in New Zealand. It does not discriminate by age, income, or background. The shift from recreational play to harmful gambling can be gradual, which is exactly why having concrete tools in place, before any problem develops, is so important. The controls described below are not just for people who are already struggling. They are equally useful for anyone who simply wants to keep their gambling within comfortable, deliberate limits.

Think of responsible gambling tools the way you might think of a budget app or a gym schedule: they are practical structures that help you stay aligned with your own intentions, especially when emotions run high after a loss or an unexpected win.

Your Responsible Gambling Tools

7 Sultans provides a range of account controls that you can set or adjust at any time through your account settings or by contacting our support team. Each tool is described below.

Deposit Limits

A deposit limit caps the amount of money you can transfer into your account over a chosen period, daily, weekly, or monthly. Once you reach your limit, no further deposits are accepted until the period resets. Setting a deposit limit is one of the most straightforward and effective ways to ensure your gambling spending stays within a budget you are comfortable with.

Increases to a deposit limit do not take effect immediately. A cooling-off period applies before any upward change comes into force, giving you time to reconsider. Reductions, on the other hand, take effect straight away.

Loss Limits

A loss limit works differently from a deposit limit. Rather than capping how much you put in, it caps how much you can lose over a set period. Once your net losses reach the threshold you have chosen, further play is paused until the period expires. This tool is particularly useful for players who prefer to think in terms of what they are willing to lose in a session or a week, rather than what they are willing to deposit.

As with deposit limits, any request to raise a loss limit is subject to a delay before it takes effect.

Session Time Limits

It is easy to lose track of time when you are playing. A session time limit sets a ceiling on how long a single playing session can run. When you reach the limit, your session ends automatically. You can also choose to set a reminder at a point before the limit is reached, so you have a prompt to pause and reflect before the session closes.

Reality Checks

Reality checks are on-screen notifications that appear at regular intervals during play. They show you how long you have been playing and, in some configurations, a summary of your activity during that session. They do not interrupt your play unless you choose to act on them, but they serve as a gentle, regular nudge to stay aware of how much time you are spending. You can set the interval at which these reminders appear.

Self-Exclusion

If you feel you need a more substantial break from gambling, self-exclusion allows you to close your account for a set period or indefinitely. During a self-exclusion period, you will not be able to log in, deposit, or play. We will also take steps to remove you from our marketing communications.

Self-exclusion options typically range from a short cooling-off period of a few days through to longer exclusions of months or years, up to permanent closure. If you request a permanent self-exclusion, we treat that as final and will not reopen your account.

To set up a self-exclusion, go to your account settings or contact our 24/7 support team directly. We will action your request promptly.

Account Cooling-Off Periods

Sometimes you do not want to self-exclude entirely, but you do want to step away for a short while. A cooling-off period temporarily suspends your access to your account, giving you space to reflect without a permanent closure. This can be a useful first step if you notice your gambling habits have been feeling less like fun and more like a compulsion.

Recognising the Signs of Problem Gambling

Problem gambling does not always look the way people expect. It is not always about large sums of money or dramatic events. Here are some signs worth taking seriously, whether you are reflecting on your own behaviour or noticing patterns in someone you care about:

If any of these feel familiar, please use the tools above and consider reaching out for support. Recognising a pattern early makes it much easier to address.

Getting Help in New Zealand

New Zealand has dedicated, free, and confidential support services for anyone affected by problem gambling, whether as a player or as a family member or friend of someone who gambles.

Gambling Helpline NZ

The Gambling Helpline is the primary point of contact for anyone in New Zealand who needs to talk. It is free, available around the clock, and completely confidential. Trained counsellors can help you work through what you are experiencing, explain your options, and connect you with further support if needed.

You do not need to be in crisis to call. If gambling is causing you any worry at all, the Helpline is a good place to start.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides counselling, support, and education services throughout New Zealand. They offer face-to-face, phone, and online support, and their services are available to both individuals and whanau.

Maori and Pacific Support

Culturally appropriate gambling harm services are available for Maori and Pacific communities. The Gambling Helpline can connect you to the right service for your needs.

Protecting Young People

You must be 18 or older to create an account or gamble at 7 Sultans. We take age verification seriously and apply checks at registration. If we have reason to believe an account holder may be under 18, we will suspend that account pending verification.

If you share a device or a household with anyone under 18, we encourage you to use device-level parental controls to prevent access to gambling sites. Log out of your account when you are not using it and keep your login details private.

Our Commitment

7 Sultans holds an Alderney Gambling Control Commission licence (licence 155 C1) and is eCOGRA "Safe and Fair" certified. These are not just credentials on paper. They represent ongoing obligations to maintain fair games, handle funds properly, and support player welfare. Responsible gambling is part of that commitment.

If you have any questions about the tools on this page, want to set a limit, or need to discuss your account, our support team is available 24 hours a day, seven days a week. Please reach out.

18+ only. Gambling can be addictive. Please play responsibly. If you need help, call the Gambling Helpline NZ on 0800 654 655 (free, 24/7) or text 8006.

Responsible Gambling